Our Approach
We want you to be happy with your order. Because our products are handmade, sealed food items, our returns policy differs slightly from typical retail products — please read below before ordering.
We do not accept returns on opened or used items, for hygiene and food-safety reasons. This is standard practice for sealed food products and is protected under UK consumer law’s hygiene exemption to the usual right to cancel.
If your item arrives damaged or different from what you ordered, please contact us within 7 days of delivery at info@menzmade.co.uk including:
- Your order number
- A clear photo of the item and any damage
- A brief description of the issue
Each case will be individually assessed and if applicable, we will offer a replacement or full refund, in line with your rights under the Consumer Rights Act 2015.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you have late or missing refunds, please follow these steps:
- First check your bank account again
- Then contact your credit card company, it may take some time before your refund is officially posted
- Next contact your bank. There is often some processing time before a refund is posted
If you’ve done all of this and you still have not received your refund yet, please contact us at info@menzmade.co.uk.
Need help? Contact us at info@menzmade.co.uk for questions related to refunds and returns.